Our Refund Policy explains how cancellations and refunds are handled for travel services booked through Konoz Travel. Refund eligibility depends on the terms and conditions of our travel partners.
Refund eligibility depends on the cancellation policy of the hotel selected at the time of booking. Some reservations may be fully refundable, partially refundable, or non-refundable.
Refunds for airline tickets are governed by the fare rules of the airline. Airline penalties and administrative fees may apply.
Transfers cancelled within the applicable cancellation period may qualify for a full or partial refund. Late cancellations and no-shows are generally non-refundable.
Refund eligibility depends on the cancellation notice received before the scheduled service. Applicable supplier policies will apply.
Fees for concierge services already arranged or delivered are generally non-refundable.
Approved refunds are usually processed within 7–21 business days, depending on the payment provider, bank, or credit card issuer.
Events beyond our control, including natural disasters, government restrictions, airline disruptions, or force majeure, may affect refund eligibility. Supplier policies will apply in these situations.
If you have questions regarding your refund request,
please contact our support team.
Email:
Support@konoztravel.com
Phone:
+971 50 606 7941